FAQs

A specialist is a veterinarian that had undergone an additional 3 to 4 years of training in a particular specialty, such as surgery or internal medicine. The specialist completes a 1-year internship and then 2–3 years of residency training. Once complete, the specialist must publish a paper and sit for a series of exams. They receive the prestigious title of Diplomate once they pass their exams and complete all the other requirements.

Your family veterinarian will refer you to a specialist at Valley Central when your pet requires further specialized tests, treatments, or procedures that your family veterinarian does not offer. A specialist has undergone additional years of advanced training. They have met multiple requirements to be recognized as experts in their field and will have more insight into your pet’s specific illness or injury. They will work with you and your family veterinarian to develop a treatment plan that is best for your pet.

Once your family veterinarian has determined that your pet needs to see a specialist, they will provide you with our contact information to schedule an appointment. A completed referral form and recent medical records are needed for your appointment. At your appointment, our specialist will examine your pet and may need to perform some additional tests in order to assess your pet’s current condition. We will work with you and your family veterinarian to determine the best treatment option(s) for your pet. This team approach ensures the most comprehensive medical care possible for your pet.

If you have a concern about your pet’s health, please contact your family veterinarian. They should always be the first person you turn to when your pet is ill or injured, the exception being if it is an emergency and your veterinarian’s office is closed. Your family veterinarian will perform all the appropriate tests and if they believe your pet is in need of additional, specialized care, they will refer you to one of our specialists. Your veterinarian will complete a referral form (conveniently available on this website) and have you schedule an appointment with one of our specialists. Please bring a copy of your pet’s recent history, copy of radiographs, and any lab results to your appointment. Do not allow your pet to drink or eat anything after 10 p.m. the night before your scheduled appointment. If you have any questions about our referral process, please consult with our front office coordinators.

We accept all major credit cards, personal checks, and cash. We also accept CareCredit®—a low or no cost financing option for qualified applicants.

Yes. Pet insurance is becoming more and more a practical option for those wishing to provide the best possible care for their pet. There are various pet insurance companies in the market today. Be sure to research which plan best fits your family's budget and your pet's health needs. Your pet insurance company will supply you with the claim forms. You will need to bring the claim forms with you to your appointment(s) and have the office complete the forms. You will pay Valley Central directly and then mail or fax the claim form directly to the insurance company for your reimbursement. The insurance company will reimburse you the appropriate amount allocated by your plan.

If you are in need of emergency services for your pet, please contact your primary care veterinarian first. If they are unavailable, please call the Emergency Center at (610) 435-5588.